Learnerships in South Africa

Purpose of the Role The EUC Engineer is the frontline of End User Computing service delivery at their assigned Lesaka Group office, providing hands-on deskside and remote support to employees for hardware, software, Microsoft 365 and connectivity issues. The role resolves the majority of day-to-day incidents and service requests within agreed SLAs, and escalates issues requiring deeper technical resolution to the Senior EUC Engineer. Inherent Requirement: This role requires the manual handling of IT hardware (laptops, monitors, peripherals) as part of device deployment, office moves and desk-side support. Reasonable accommodation will be considered on request. Key Responsibility Areas (KRAs) Service Delivery & SLA • First-Line Resolution: Provide deskside and remote support, resolving hardware, software, Microsoft 365 and connectivity issues within agreed SLA timeframes. • Ticket Discipline: Log, update and close tickets accurately in the ITSM platform, recording clear issue descriptions, resolution steps and time entries. • Escalation: Escalate incidents beyond L1/L2 scope to the Senior EUC Engineer with a clear handover note covering steps already taken and relevant diagnostic detail. Endpoint Management & Compliance • Device Provisioning: Deploy, configure and collect laptops, desktops and peripherals following the standard provisioning checklist, Intune enrolment process and asset-tagging procedure. • Compliance Adherence: Operate within group endpoint compliance requirements — do not modify device security settings, bypass Intune policies or install unapproved software. • Security Triage: Recognise and report endpoint security tool alerts (SentinelOne, Netskope), escalating to the Senior EUC Engineer — who owns the SecOps relationship — rather than acting on these owned platforms directly; defined critical alerts follow the documented escalation runbook. Asset & Inventory • Stock Control: Maintain the physical organisation of the IT store, spare equipment and peripheral inventory at the site, flagging low stock levels to the EUC Team Lead. • Asset Records: Ensure all hardware movements are tagged and recorded accurately to support the site asset register. Onboarding & Projects • Onboarding Readiness: Prepare and deliver configured devices on or before a new employee's first day, following the standard readiness checklist. • Project Support: Support device-refresh cycles, office moves and bulk onboarding events under the direction of the Senior EUC Engineer and EUC Team Lead. Continuous Improvement • Knowledge Contribution: Capture resolution steps in the knowledge base and surface recurring issues to the Senior EUC Engineer for root-cause attention — fixing the pattern, not just the ticket. Skills, Experience, and Qualifications Educational & Professional Qualifications • Matric (Grade 12, NQF 4) required; IT Diploma (NQF 5 or above) preferred. • Learners completing a formal MICT SETA learnership progress into this role on demonstrated competence. • CompTIA A+ or equivalent hardware/support certification preferred. • Microsoft 365 Fundamentals (MS-900) advantageous. • CompTIA N+ and Security+ advantageous, not required. • ITIL Foundation advantageous, not required. Technical Experience • Support Background: 1–3 years in IT support, helpdesk or deskside support preferred; entry-level candidates with relevant qualifications and demonstrated aptitude will be considered. • Microsoft Proficiency: Practical troubleshooting across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive); workplace experience required. • Apple Basics: Awareness of managed macOS; performs first-line triage and escalates Mac issues to the Senior EUC Engineer. • Endpoint Basics: Basic exposure to any MDM/UEM platform (e.g. Intune) — device enrolment and compliance concepts; platform-specific training is provided on hire. • Networking Basics: Wi-Fi connectivity, VPN client troubleshooting and printer setup. • Process Adherence: Ability to follow provisioning checklists and asset-tagging processes accurately; familiarity with ITSM ticketing. Industry Knowledge • Regulated Environments: Exposure to financial services, fintech or a regulated environment advantageous. • Compliance Awareness: Basic awareness of endpoint compliance and data-handling responsibilities (SOX-ITGC, POPIA) as they apply at device level. Behavioural Competencies • Customer-First Attitude: Approaches every interaction with patience and a genuine desire to help. • Reliability: Consistent and punctual — frontline support depends on presence. • Willingness to Learn: Takes feedback from senior staff constructively and actively develops technical skill. • Honest Escalation: Honest about the limits of their knowledge; escalates appropriately rather than experimenting on production devices. • Professional Conduct: Presents professionally and treats employees, peers and site visitors with courtesy and respect at all times. Key Relationships Internal • EUC Team Lead: Direct manager. • Senior EUC Engineer: Technical guidance, escalation and mentoring. • Learners & Graduates: Peer relationship; expected to support learners at the site. • Endpoint Management (within Group EUC): Device compliance queries and asset register updates. • Site Employees: Primary service recipients. • HR / People & Culture: New-employee device readiness coordination. External • Technology Vendors: Limited — primarily warranty swap-out coordination under EUC Team Lead direction.

Main Purpose of the Job We are offering a Learnership opportunity for motivated and ambitious individuals who are eager to gain practical experience and theoretical knowledge. This learnership combines structured learning with on-the-job training, providing you with a recognized qualification upon successful completion. Education, experience and competencies • Grade 12/Matric certificate • Computer literacy • Good communication and teamwork skills. • Attention to detail and organizational skills.

Company Description OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.  Our continued success can be attributed to OUTstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of friendly ‘gees’, this could be the career opportunity you’ve been looking for. Job Description The Learnership is a structured work-based program, affording unemployed youth work experience in our company. This program gives unemployed youth workplace experience or an opportunity to practice the work skills in order to assist them in the future with their chosen occupations. The successful applicants will enter into a fixed term Learnership agreement (not an employment contract) with the company and receive a stipend of R9 000. This is a learning opportunity for unemployed youth that has a passion for call centre and would like to gain experience in order to pursue a career in the Financial and Insurance industry. Working Hours You will be required to work the following shifts based on a pre-determined roster: • Friday to Monday (9 hours) • Saturdays (8 hours) • Sundays (5 hours) • You will get 2 week days off (This will either be Tuesday, Wednesday or Thursdays)  • 1 day out of the week will be dedicated to Full Qualifications training on-site. Public Holidays You will be required to work a full day during South African Public holiday if you are scheduled on the day, unless it’s a public holiday in the UK. Competencies The successful individual would need to demonstrate the below listed competencies at an advanced level: • Very strong interpersonal skills and the ability to build relationships • Takes initiative • Engages professionally • Adapts and responds positively to change • The ability to multitask and handle stress • Communication skills • Self-motivated with a desire to learn Qualifications • Matric • Computer Literate (MS Office) • No work experience required Take note to qualify for the Learnership program you need to • Be a South African citizen • Be between the ages of 18 & 35 • Unemployed in the last 6 months Additional Information In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

Company Description Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. Job Description Robert Boch (Pty) Ltd is seeking a Work Integrated Learner to join our Finance department based in our Midrand offices. This learnership programme is designed for TVET students pursuing a National Diploma in Finance who require workplace experience to complete their qualification. This 18-month program is designed to provide you with hands-on experience and practical skills in a dynamic corporate environment. You will have the chance to apply your academic knowledge, learn from industry experts, and build a solid foundation for a successful career. This opportunity could offer you: • Valuable Work Experience: Gain practical, on-the-job training within a leading global organization. • Professional Growth: Develop your skills and understanding of the finance sector. • Monthly Stipend: Receive a consistent stipend throughout the duration of the program. If you are a motivated and dedicated student ready to take the next step in your professional journey, we encourage you to apply. Qualifications • South African ID • Completed an N6 Certificate or have official statement of results • Letter from TVET College confirming the in-service training program Additional Information By choice, we are committed to a diverse workforce and are an equal opportunity employer. Robert Bosch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.