Administrator: Dealer Warranty - Toyota Cape Gate

Motus Toyota Cape Gate currently holds a vacancy for an Administrator: Dealer Warranty reporting to the Manager: Service . The person in this position will be responsible for ensuring that warranty claims are processed timeously and accurately within Company Policy and Toyota Procedures. • Obtain correct information on warranty claim regarding customer complaint and cause of defect • Obtain all relevant documentation pertaining to claim • Capture claims on E-Toyota system • Ensure that claim tags are attached to parts and forwarded to Toyota SA in time • Check suspense file daily • Control claims status and report to Manager • Control claims register and ensure that payment is received • Assess vehicles eligibility for warranty work • Check and confirm that all warranty parts have been tagged and stored by the Technicians correctly on a daily basis • Assess and submit warranty claims in line with guidelines as set out by the distributor • Attend all warranty training courses as held by the distributor • Assist with any other reasonable duties if and when required • Attend all warranty training courses as held by the distributor • Read and be conversant will all aspects of the Toyota Warranty Policies and Procedures Manual • Read and be conversant with Toyota Warranty Bulletins and Special Service Campaign information • Actively follow-up on all service campaigns as instructed by the distributor KNOWLEDGE, SKILLS AND QUALIFICATIONS: • A minimum of Grade 12. • Computer literacy is essential • Clear Criminal Record • Knowledge warranty procedures • Attention to details • Motor industry experience will an advantage • Must have excellent verbal communication skill