Service Advisor

About the Role As a Service Advisor, you will play a crucial role in enhancing customer satisfaction by acting as a key point of contact between clients and the service department. Your primary focus will involve addressing customer inquiries, managing service bookings, and ensuring that clients receive excellent support throughout their vehicle servicing experience. Why join Hyundai? Progress Starts with People We believe that Progress for Humanity means enabling everyday progress through accessible mobility for everyday South Africans. At Hyundai Automotive South Africa, Progress for Humanity is more than our brand promise, it is how we work together every day. As Hyundaians, we are united by a shared commitment to creating a workplace where people feel valued, respected and empowered to do their best work. We believe progress happens when people feel they belong, have opportunities to grow, and are encouraged to contribute their unique perspectives. Every Hyundaian plays a role in creating exceptional experiences for our customers, supporting one another, and driving our business forward through collaboration, continuous improvement and innovation. If you are passionate about making a difference, embracing new opportunities and being part of a team where everyone belongs, we'd love to hear from you as we continue driving Progress for Humanity together. Key Responsibilities - Greet customers in a friendly and professional manner, assessing their service needs and providing accurate information about services offered. - Schedule service appointments and manage the service calendar to optimize workshop efficiency. - Communicate clearly with customers regarding vehicle repairs, service recommendations, and expected costs. - Maintain customer records and follow up on service appointments to ensure customer satisfaction and loyalty. - Collaborate with technicians and service department staff to ensure the timely completion of services and repairs. - Handle customer complaints and resolve any issues effectively, ensuring a positive experience. - Promote additional services and products to customers while maintaining transparency and open communication. - Stay updated on automotive technology and industry trends to provide informed advice to customers. Requirements - Demonstrable experience in a customer service or service advisory role, preferably within the automotive industry. - Strong communication and interpersonal skills to build positive relationships with customers and team members. - Solid organizational skills with the ability to prioritize tasks in a fast-paced environment. - A keen understanding of automotive services and repairs, with the ability to explain technical details in simple terms. - Proficient in using customer relationship management (CRM) software and service tracking systems. - Attention to detail and a customer-focused mindset, ensuring high standards of service delivery. Preferred Qualifications - Previous experience in a dealership setting or automotive service environment. - Certification in automotive service technology or a related field. - Knowledge of vehicle maintenance best practices and warranty procedures. Equal Opportunity & Belonging Hyundai Automotive South Africa is committed to creating a workplace where everyone feels they belong. We celebrate diversity, value different perspectives and are committed to fair, equitable and inclusive employment practices. We welcome applications from suitably qualified candidates from all backgrounds who are passionate about contributing to our purpose. Join a team where every Hyundaian belongs, every contribution matters, and together we drive Progress for Humanity.